Student Help Centre
Are you having a technical issue accessing our training? We've prepared various support files, FAQs and tips for streamlining your student experience with Ola Training.
Ola Training Academy Troubleshooting
If you’re having problems accessing your Ola Training Academy account, these resources can help you diagnose the issue quickly. For Frequently Asked Questions or support team contact details, go to the bottom of this page.
Check your Spam or Junk folder for your Welcome email before contacting the training support team.
After completing each course, you will be encouraged to leave a review. Reviewing the course is not compulsory.
Why do I need to do more training?
After you have been enrolled in a course by Ola, you will receive a confirmation email with all the important login details. If you don't receive this, check your junk/spam folder in case the email has bypassed your inbox. You can login via our website (www.olatraining.com) in the top right-hand corner.
As a first step, confirm that you have an account on our site and that your email address is spelled correctly. When students cannot access a course or their account we often find it is because they are using the wrong email address or misspelled email address. Your email address will be the same one as used to register with the Ola app. When you register with Ola, you will be emailed a Welcome email with all login instructions. When logging in for the first time, you will be asked to set up a new password. Then you will get access to our training portal and can complete the required training.
When you register with Ola, the onboarding team will automatically enrol you into the relevant Ola Training Academy courses. Depending on where you are located, the courses may differ. We suggest you always go into your Student Profile and check that all the details are correct. Once logged in, simply click on your profile icon. Edit the details and click the SAVE button to save all the changes. If you have trouble updating your student account, please contact the Training Support team.
If you've attempted to reset your password, you may see a message upon activating your reset password link error: reset token failed. You may be seeing this message for a couple different reasons: The reset password token is valid for 6 hours, so if you click to trigger the password reset email and then wait more than 6 hours you will get an error saying the token is expired. This can also happen if you hit the reset password button more than once. If you trigger the reset email more than once it will make only the most recent email token valid, and it will invalidate any old email tokens. If you've reset your password several times, you are seeing this error because you have not clicked on the most recent password reset link. If you are resetting your password, be sure to hit the reset button only once and wait for 5 - 10 minutes to receive the email (rather than click it several times if the email does not come through immediately) and be sure to reset it within the 6 hour window from the time of reset. Sometimes your password reset email will go to your spam or junk folder. Always check there if you don't receive the email in the next 10 minutes after requesting a password reset. Please attempt to reset your password again, following the instructions provided, and let your local Ola Training Academy support team know if you need further assistance.
Students can reset their password by going to the Ola Training site, clicking Sign in and then selecting Forgot my password. You will then be issued a password reset email. Be sure to only click the reset link once, and wait for the email confirmation (this can take up to 10 minutes). Check your spam or junk folder if you do not receive it.
This may be happening because you have more training to complete. All training needs to be completed in order for you to be allowed to drive for Ola. Here's how to check your enrolled courses. 1. Log in to https://www.olatraining.com/ and select "My Dashboard" 2. Run through the course and assessments to finish. The system will automatically register you as completing the training. Allow 24 hours for this process to sync.
Often, this issue is caused by a browser problem on the student's computer. We recommend that all internet browsers be up to date before viewing our online training. If you're not sure what browser you're using you can check out here: https://www.whatsmybrowser.org/ Here are some basic browser troubleshooting steps that are a great starting point if you are having issues playing video/audio. (1) Clear cache and restart the browser. Also check if you’re using the newest version of the browser. (2) Try a different browser – we like Google Chrome. (3) Try an Incognito / Private Window – this will rule out an issue with browser extensions. (4) Restart the device – it's a cliche but it works! If possible, try a different device or a different internet connection. School and/or corporate firewalls occasionally block our video provider.
Thank you for completing your Ola course. There may not be a certificate for the course you are enrolled in. Only students enrolled in courses that have regulatory requirements for certificate evidence will be issued Completion Certificates. All completion details are automatically recorded in our system. If your have completed your initial training and you have completed your driver application, unless otherwise advised, all you need to do is sit back, relax and soon you will receive an email confirming your approval as an Ola driver.
The training in the Ola Training Academy is free for Ola drivers. There are more free courses planned for the near future to ensure Ola drivers receive the best possible training.
You should get a prompt to leave a review on the course completion page and in your course completion email. Instructions on how to leave a review can also be downloaded below.
We are the support team for the Ola Training Academy and are here to support you if you have any technical issues with the Ola Training Academy. If your enquiry is about another topic, accessing the app, or uploading documents, we suggest you contact your local 24/7 Driver Support directly. firstname.lastname@example.org or email@example.com
That's great to hear! Confirmation of your course completion will be automatically uploaded in our system. If you have done both the training and completed your application, sit back and relax and we'll send you a confirmation email once you are approved to start using the Ola app.
We're sorry to see you go! If you no longer want to drive for Ola, and wish to be removed from our system, please contact the Ola Training Academy team to unenroll you from all training courses and remove you from our training database. firstname.lastname@example.org
The best way to get in touch with us is by emailing your local Partner Care team. LONDON/UK: email@example.com / AUSTRALIA/NZ: firstname.lastname@example.org