Ola Training Academy

If you've attempted to reset your password, you may see a message upon activating your reset password link error: reset token failed. You may be seeing this message for a couple different reasons: The reset password token is valid for 6 hours, so if you click to trigger the password reset email and then wait more than 6 hours you will get an error saying the token is expired. This can also happen if you hit the reset password button more than once. If you trigger the reset email more than once it will make only the most recent email token valid, and it will invalidate any old email tokens. If you've reset your password several times, you are seeing this error because you have not clicked on the most recent password reset link. If you are resetting your password, be sure to hit the reset button only once and wait for 5 - 10 minutes to receive the email (rather than click it several times if the email does not come through immediately) and be sure to reset it within the 6 hour window from the time of reset. Sometimes your password reset email will go to your spam or junk folder. Always check there if you don't receive the email in the next 10 minutes after requesting a password reset. Please attempt to reset your password again, following the instructions provided, and let your local Ola Training Academy support team know if you need further assistance.

Students can reset their password by going to the Ola Training site, clicking Sign in and then selecting Forgot my password. You will then be issued a password reset email. Be sure to only click the reset link once, and wait for the email confirmation (this can take up to 10 minutes). Check your spam or junk folder if you do not receive it.

This may be happening because you have more training to complete. All training needs to be completed in order for you to be allowed to drive for Ola. Here's how to check your enrolled courses. 1. Log in to https://www.olatraining.com/ and select "My Dashboard" 2. Run through the course and assessments to finish. The system will automatically register you as completing the training. Allow 24 hours for this process to sync.

Often, this issue is caused by a browser problem on the student's computer. We recommend that all internet browsers be up to date before viewing our online training. If you're not sure what browser you're using you can check out here: https://www.whatsmybrowser.org/ Here are some basic browser troubleshooting steps that are a great starting point if you are having issues playing video/audio. (1) Clear cache and restart the browser. Also check if you’re using the newest version of the browser. (2) Try a different browser – we like Google Chrome. (3) Try an Incognito / Private Window – this will rule out an issue with browser extensions. (4) Restart the device – it's a cliche but it works! If possible, try a different device or a different internet connection. School and/or corporate firewalls occasionally block our video provider.

Thank you for completing your Ola course. There may not be a certificate for the course you are enrolled in. Only students enrolled in courses that have regulatory requirements for certificate evidence will be issued Completion Certificates. All completion details are automatically recorded in our system. If your have completed your initial training and you have completed your driver application, unless otherwise advised, all you need to do is sit back, relax and soon you will receive an email confirming your approval as an Ola driver.

The training in the Ola Training Academy is free for Ola drivers. There are more free courses planned for the near future to ensure Ola drivers receive the best possible training.